Guest Experience Leader - Front Desk & Operations

Tapestry Conshohocken; Clayton (MO); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k match

Tuition assistance

Discounted stays

Training programs

Bonuses

Job summary

Concord Hospitality’s AC Clayton is seeking a Front Office Manager to lead the guest services team and uphold brand standards. This hands-on role requires driving guest satisfaction and managing front desk operations.

You will mentor staff, oversee scheduling, and collaborate with sales and revenue teams to optimize occupancy and financial reporting. Expect a strong emphasis on HR practices and compliance within a supportive culture.

Qualifications

• Proven leadership experience in hotel front office or guest services management.
• Strong customer service philosophy and ability to foster a guest-first culture.
• Knowledge of revenue management, financial reporting, and hotel operations.
• Excellent communication, training, and problem-solving skills.
• Familiarity with HR best practices and compliance standards.

Responsibilities

• Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied.
• Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance.
• Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use.
• Act as Manager on Duty, supporting hotel-wide operations when required.
• Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists.
• Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams.
• Produce accurate financial reports in a timely manner.
• Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts.
• Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures.
• Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards.
• Mentor and develop management talent within the front office team.

Skills

Leadership

Guest service

Revenue management

Communication

HR practices

Job description

Concord Hospitality’s AC Clayton is seeking a Front Office Manager to lead the guest services team and uphold brand standards. This hands-on role requires driving guest satisfaction and managing front desk operations.

You will mentor staff, oversee scheduling, and collaborate with sales and revenue teams to optimize occupancy and financial reporting. Expect a strong emphasis on HR practices and compliance within a supportive culture.