Guest Experience Leader: Front Desk & Banquet Ops

Newport Hospitality Group, Inc; Columbus (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off (PTO)

401(k) retirement savings plan

DailyPay — access your earned pay when

Team member hotel travel discounts

Career development and advancement

Job summary

Newport Hospitality Group, Inc. is seeking a Guest Services Manager to oversee front desk operations, guest services, and banquet setup in a dynamic hotel environment.

You will lead and develop a skilled team, uphold service standards, and collaborate with Housekeeping, Maintenance, Sales, and F&B to ensure seamless daily operations and exceptional guest experiences. This hands-on leadership role requires evening and weekend availability, with a focus on maintaining guest satisfaction,

Qualifications

• At least 2 years of hotel front office experience with supervisory or leadership responsibility.
• Strong communication, organizational, and problem-solving skills.
• Hands-on leadership style and ability to lead by example.

Responsibilities

• Front Desk Operations: Oversee check-ins, check-outs, reservations, and daily front desk activities while maintaining brand and service standards.
• Team Leadership: Train, schedule, coach, and support front desk associates while creating a positive, accountable, and guest-focused environment.
• Guest Experience: Respond to guest requests, resolve concerns, and ensure friendly, professional service.
• Banquet & Meeting Spaces: Coordinate setup and breakdown of meeting rooms and banquet spaces.
• Department Coordination: Work with Housekeeping, Maintenance, Sales, and F&B to meet guest needs.
• Hands-On Support: Assist with front desk duties, guest services, and banquet functions as needed.

Skills

Front desk leadership

Team leadership

Communication

Organizational skills

Problem-solving

Decision making

Job description

Newport Hospitality Group, Inc. is seeking a Guest Services Manager to oversee front desk operations, guest services, and banquet setup in a dynamic hotel environment.

You will lead and develop a skilled team, uphold service standards, and collaborate with Housekeeping, Maintenance, Sales, and F&B to ensure seamless daily operations and exceptional guest experiences. This hands-on leadership role requires evening and weekend availability, with a focus on maintaining guest satisfaction,