Guest Services Manager

Newport Hospitality Group; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) retirement savings

DailyPay

Hotel travel discounts

Career development opportunities

Job summary

Newport Hospitality Group in Columbus is seeking a Guest Services Manager to oversee front desk operations, guest services, and banquet setup. You’ll lead a hands‑on team, uphold service standards, and coordinate with Housekeeping, Maintenance, Sales, and F&B to ensure smooth daily operations.

This role requires evening and weekend availability and a knack for balancing guest needs with team performance. You’ll also assist with front desk duties and event setups to keep our hotel running at its

Qualifications

• At least 2 years of hotel front office experience with supervisory or leadership exposure.
• Strong communication, organizational, and problem solving abilities.
• Experience with hotel property management systems and reservations platforms.
• Ability to lead by example and manage competing priorities.

Responsibilities

• Oversee front desk operations and guest services to ensure brand standards.
• Train, schedule, coach, and support front desk staff.
• Respond to guest requests and resolve concerns promptly.
• Coordinate setup and breakdown of banquet and meeting spaces.
• Collaborate with Housekeeping, Maintenance, Sales, and F&B for guest needs.
• Provide hands‑on support for front desk duties and events as needed.

Skills

Front desk leadership

Team development

Guest experience

Communication

Problem solving

Tools

Property management system

Reservation platforms

Microsoft Office

Quore

Job description

No two days in hotel operations are exactly the same, and as Guest Services Manager, you're often at the center of it all. You may start your day helping your front desk team manage a busy check-in period, welcoming guests, or resolving a guest concern. Later, you could be coordinating a banquet setup, preparing meeting spaces for an upcoming event, or working alongside your team to ensure everything is ready for the next group of guests.

As Guest Services Manager, you'll oversee front desk operations, guest services, and banquet setup and breakdown, helping ensure the hotel runs smoothly and every guest feels welcome. You'll lead and develop your team, maintain high service standards, and work closely with other departments to keep daily operations on track. This is a hands‑on leadership position where you'll balance guest needs, team performance, and the many moving parts of a busy hotel. This position requires evening and weekend availability.

At Newport Hospitality Group, Living Hospitality means leading by example, supporting your team, and creating positive experiences that make guests want to return.

What You'll Own

As Guest Services Manager, you'll help lead hotel operations, including:

• Front Desk Operations: Oversee check-ins, check-outs, reservations, and daily front desk activities while maintaining brand and service standards.

• Team Leadership: Train, schedule, coach, and support front desk associates while creating a positive, accountable, and guest-focused work environment.

• Guest Experience: Respond to guest requests, resolve concerns, and ensure guests receive friendly, professional, and timely service.

• Banquet & Meeting Spaces: Coordinate and assist with the setup and breakdown of meeting and banquet rooms, including tables, chairs, equipment, and room arrangements.

• Department Coordination: Work closely with Housekeeping, Maintenance, Sales, and Food & Beverage to ensure guest needs, room readiness, and event requirements are addressed.

• Hands-On Support: Step in to assist with front desk duties, guest services, banquet functions, and other operational needs as business demands.

What You'll Bring

We're looking for someone who enjoys working with people, takes ownership of their responsibilities, and knows how to lead a team while keeping guests at the center of everything they do.

• At least 2 years of hotel front office experience, with previous supervisory or leadership experience preferred.

• Strong communication, organizational, and problem‑solving skills.

• Experience with hotel property management systems, reservation platforms, Microsoft Office, and Quore preferred.

• Ability to lead by example, manage competing priorities, and make sound decisions independently.

• A hands‑on leadership style with a willingness to assist wherever needed.

• Ability to perform banquet setup tasks, including moving tables, chairs, and equipment, with or without reasonable accommodation.

• Flexibility to work varying schedules based on hotel business needs.

What We Offer

At Newport Hospitality Group, we believe great hospitality starts with great people. We offer a supportive team environment, opportunities to grow your career, and benefits designed to support you both at work and beyond.

• Medical, dental, and vision insurance

• Paid time off (PTO)

• 401(k) retirement savings plan

• DailyPay — access your earned pay when you need it

• Team member hotel travel discounts

• Career development and advancement opportunities

Ready to Join Our Team?

If you enjoy leading people, solving problems, and creating great guest experiences, we'd love to hear from you. Come grow with Newport Hospitality Group and help us bring Living Hospitality to life!

Equal Employment Opportunity

Newport Hospitality Group is an Equal Opportunity Employer committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Employment offers may be contingent upon successful completion of applicable pre-employment screening requirements, consistent with applicable law.