Hotel Operations Supervisor — Front Desk & Housekeeping Lead

Newport Hospitality Group; Northern (KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K retirement plan

DailyPay

Team member hotel rates

Job summary

Newport Hospitality Group is seeking an Operations Supervisor to assist in all aspects of hotel operations, with a focus on Housekeeping and Front Desk. You will lead day-to-day staff, model our service culture, and coordinate across departments to ensure exceptional guest experiences.

This role involves working supervisor duties with rotating shifts, scheduling, and training to maintain brand standards. Salary starts at $20/hr, with benefits including health insurance, 401K, Paid time off,

Qualifications

• Prior experience in hotels specifically with front desk and/or housekeeping.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Strong leadership and problem-solving abilities.
• Attends advanced management-training seminar annually.
• Attends corporate management sponsored events.
• Operates in compliance with policies and procedure manuals.

Responsibilities

• Serves as a working supervisor, covering shifts and providing hands-on support across all hotel departments based on operational demands.
• Directly oversees and leads the Front Office team, including daily operations, service standards, staffing, scheduling, coaching, and accountability.
• Assists with Housekeeping leadership and operations in the absence of the department head or as business demands require, including guestroom/public-area inspections and hands-on support with cleaning rooms, stripping rooms, laundry, and public spaces.
• Assists with hiring, on boarding, training, coaching, and development of team members while ensuring completion of required company and brand training.
• Leads daily team huddles, participates in weekly Operations meetings, and coordinates across departments to ensure effective communication and efficient hotel operations.
• Supports guest satisfaction and service recovery, responding to concerns and assisting with resolutions as needed.
• Monitors staffing and labor expenses to maintain appropriate operational coverage while meeting budget expectations.
• Promotes a culture of teamwork, accountability, development, and operational excellence.

Skills

Front desk experience

Leadership

Communication skills

Multitasking

Tools

Quore

Job description

Newport Hospitality Group is seeking an Operations Supervisor to assist in all aspects of hotel operations, with a focus on Housekeeping and Front Desk. You will lead day-to-day staff, model our service culture, and coordinate across departments to ensure exceptional guest experiences.

This role involves working supervisor duties with rotating shifts, scheduling, and training to maintain brand standards. Salary starts at $20/hr, with benefits including health insurance, 401K, Paid time off,