Front Office Leader: Guest Experience & Ops

Loews Hotels & Co; Coral Gables (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Team Member Hotel Rates

Discounts and perks

Job summary

Loews Coral Gables Hotel is seeking a Front Office Supervisor to lead our guest services team and uphold our standard of exceptional hospitality. You will champion service excellence, inspire your team, and ensure every guest interaction reflects Loews commitment to memorable experiences.

You will oversee daily Front Office operations, mentor staff, monitor guest feedback, and coordinate with housekeeping to meet guest preferences.

Qualifications

• Minimum two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Opera Property Management System preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards.
• Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty.
• Coordinate room assignments and collaborate with housekeeping to meet guest preferences.
• Design and deliver training programs that elevate team skills and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits, maintain accurate financial records, and analyze performance metrics.
• Prepare operational and guest experience reports for management review.
• Partner on initiatives to promote hotel services and improve efficiency.
• Handle emergencies with professionalism, ensuring guest and team safety.

Skills

Leadership

Guest service

Communication

Problem solving

Multitasking

Tools

Opera System

Job description

Loews Coral Gables Hotel is seeking a Front Office Supervisor to lead our guest services team and uphold our standard of exceptional hospitality. You will champion service excellence, inspire your team, and ensure every guest interaction reflects Loews commitment to memorable experiences.

You will oversee daily Front Office operations, mentor staff, monitor guest feedback, and coordinate with housekeeping to meet guest preferences.