Guest Experience Leader — Food & Service Excellence

Chipotle Mexican Grill group; Toledo (OH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holiday closures

Competitive compensation

Opportunities for advancement

Job summary

Chipotle Mexican Grill, Inc. in Toledo, OH is seeking a Service Leader to uphold safe, high-quality food and train crew to deliver excellent customer service. The role requires staying on your feet, maintaining a clean line, and supporting tasks when busy.

You will oversee food safety, line operations, crew development, and administrative duties while promoting Chipotle’s standards and guest satisfaction. Join a company investing in people and community impact.

Qualifications

• Understanding Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Familiarity with health department food safety matters.
• Experience with office paperwork.
• Ability to read, write, and understand the primary language(s) of the work location.
• Requires a high school diploma.
• Restaurant experience.

Responsibilities

• Ensure great tasting, high quality food is served.
• Resolve food quality issues.
• Support food safety including hand washing, glove changes, time/temperature monitoring, daily safety checklist.
• Resolve customer incidents to ensure positive experiences.
• Monitor crew breaks and line schedules.
• Develop and cross-train front-of-house crew.
• Assist with crew performance reviews.
• Develop future Service Leaders.
• Assist with office administration duties such as banking and cash handling policies.
• Ensure office equipment and supplies are maintained.

Skills

Food safety knowledge

Cash handling experience

Office paperwork familiarity

Communication skills

Education

High school diploma

Job description

Chipotle Mexican Grill, Inc. in Toledo, OH is seeking a Service Leader to uphold safe, high-quality food and train crew to deliver excellent customer service. The role requires staying on your feet, maintaining a clean line, and supporting tasks when busy.

You will oversee food safety, line operations, crew development, and administrative duties while promoting Chipotle’s standards and guest satisfaction. Join a company investing in people and community impact.