Guest Experience Leader: Floor Coach & Trainer

Lululemon Athletica; Creekside Village (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Mental health plans

Paid time off

Retirement plan matching

Development courses

Mentorship programs

Job summary

lululemon Athletica in the United States seeks a Guest Experience Lead to drive an exceptional in-store guest experience and lead from the floor as part of the store leadership team.

The role includes providing technical product education, guiding daily sales performance, and influencing hiring decisions. Candidates should have at least 1 year in retail or customer service and some leadership experience.

Qualifications

• 1 year retail or customer experience.
• Some experience in leading, mentoring, or delegating with others.

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Retail experience

Customer service

Leadership

Education

High school diploma

Job description

lululemon Athletica in the United States seeks a Guest Experience Lead to drive an exceptional in-store guest experience and lead from the floor as part of the store leadership team.

The role includes providing technical product education, guiding daily sales performance, and influencing hiring decisions. Candidates should have at least 1 year in retail or customer service and some leadership experience.