On-Floor Guest Experience Leader & Coach

lululemon; Rancho Cucamonga (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Extended health benefits

Dental benefits

Mental health plans

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Mentorship programs

Leadership series

Job summary

lululemon is seeking a Guest Experience Lead to ensure a quality in-store experience. As part of the store leadership, you’ll drive performance on the floor, lead from the floor, and provide technical product education to meet the unique needs of each guest.

You’ll participate in hiring, give feedback, and help create an inclusive, energetic environment. The role requires 1 year of retail experience and some leadership exposure; a high school diploma is required.

Qualifications

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation methods
• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others
• Education: High school diploma/GED/equivalent, or above

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Retail experience

Leadership

Guest experience

Communication

Education

High school diploma/GED/equivalent

Job description

lululemon is seeking a Guest Experience Lead to ensure a quality in-store experience. As part of the store leadership, you’ll drive performance on the floor, lead from the floor, and provide technical product education to meet the unique needs of each guest.

You’ll participate in hiring, give feedback, and help create an inclusive, energetic environment. The role requires 1 year of retail experience and some leadership exposure; a high school diploma is required.