Guest Experience Leader - Flexible Schedules

LOGAN; Louisville (KY); On-site; USD 42,000 - 60,000; Full time

Job summary

LOGAN is seeking a Service Manager in Louisville, KY to deliver outstanding guest experiences and drive revenue while maintaining a positive work environment. You will build guest relations, supervise staff, and ensure food safety and brand standards.

The role requires strong leadership, communication, and problem-solving abilities, with hands-on dining floor involvement and ongoing coaching to maintain high service levels.

Qualifications

• Must have a high school diploma or GED.
• Minimum 3+ years of restaurant management experience.
• Strong leadership and communication skills; ability to motivate a team.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Regularly engage guests and learn preferences to improve the dining experience.
• Respond promptly to customer concerns and resolve issues.
• Assist General Manager with daily restaurant operations and scheduling.
• Monitor standards of sanitation, safety, and brand image.

Skills

Leadership

Communication

Staff supervision

Problem solving

Budget awareness

POS systems

MS Office

Education

High school diploma or GED

Tools

POS systems

MS Excel

Job description

LOGAN is seeking a Service Manager in Louisville, KY to deliver outstanding guest experiences and drive revenue while maintaining a positive work environment. You will build guest relations, supervise staff, and ensure food safety and brand standards.

The role requires strong leadership, communication, and problem-solving abilities, with hands-on dining floor involvement and ongoing coaching to maintain high service levels.