Guest Experience & Service Manager - Flexible Schedules

LOGAN; Lexington (KY); On-site; USD 42,000 - 52,000; Full time

Job summary

LOGAN in Lexington, KY seeks a Service Manager to deliver outstanding guest service and monitor satisfaction while driving revenue growth. You will develop staff, handle customer concerns, and ensure safety and sanitation standards are met, all within a positive workplace culture.

You will oversee daily operations, manage scheduling, and cultivate strong vendor relationships, aiming to optimize profitability and customer experience in a bustling dining environment.

Qualifications

• High school diploma or GED certificate.
• Prior Front of House & Back of House Manager experience.
• 3+ years of restaurant experience.
• Supervisory experience.
• Strong leadership and management skills.
• Excellent communication.
• Meets all company service standards.
• Energetic and flexible.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Continuously touching tables and getting to know guests.
• Respond efficiently and accurately to customer complaints.
• Train and develop team members to ensure competency.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s image and suggest improvements.
• Control operational costs and reduce waste.
• Adhere to ServSafe Alcohol, Food, OSHA, and HACCP standards.
• Maintain relationships with vendors to ensure timely deliveries.
• Oversee day-to-day operations, scheduling, and shift management.

Skills

Leadership

Communication

Customer Service

Supervisory experience

Computer skills

Education

High school diploma or GED

Food handler and alcohol dispensing certifications

Job description

LOGAN in Lexington, KY seeks a Service Manager to deliver outstanding guest service and monitor satisfaction while driving revenue growth. You will develop staff, handle customer concerns, and ensure safety and sanitation standards are met, all within a positive workplace culture.

You will oversee daily operations, manage scheduling, and cultivate strong vendor relationships, aiming to optimize profitability and customer experience in a bustling dining environment.