Guest Experience Leader - Fast-Casual Dining

Chipotle Mexican Grill group; Bowling Green (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Paid time off

Holiday closures

Competitive compensation

Advancement opportunities

Job summary

Chipotle Mexican Grill in Bowling Green, OH is seeking a Service Leader to maintain a positive customer experience by ensuring safe, quality food and a well-trained crew. The role emphasizes a clean, organized line and proactive task completion.

You will train front-of-house staff, support food safety and cash handling, and help develop future leaders while contributing to a respectful, high-energy team environment.

Qualifications

• Understand and articulate Chipotle’s Food With Integrity philosophy.
• Know cash handling policies and procedures.
• Know Food Safety and health department matters.
• Familiarity with office paperwork.
• Speak, read, write, and understand the primary language of the work location.
• Have a high school diploma.
• Have restaurant experience.

Responsibilities

• Ensure great tasting, high quality food is served.
• Resolve food quality issues.
• Support food safety (hand washing, glove changes, time/temperature monitoring, shelf lives, Daily Food Safety Checklist).
• Resolve customer incidents and ensure positive customer experiences.
• Monitor crew breaks, shift changes, shift meetings, and line schedules.
• Develop and cross train all front of house crew.
• Assist with crew performance reviews.
• Develop future Service Leaders.
• Assist with office administration duties (banking, cash handling policies, and office paperwork).
• Ensure office equipment remains in working order and supplies are ordered as necessary.
• Ensure the proper quantity of supplies are available as needed.

Skills

Food safety

Cash handling

Office paperwork

Communication

Education

High school diploma

Job description

Chipotle Mexican Grill in Bowling Green, OH is seeking a Service Leader to maintain a positive customer experience by ensuring safe, quality food and a well-trained crew. The role emphasizes a clean, organized line and proactive task completion.

You will train front-of-house staff, support food safety and cash handling, and help develop future leaders while contributing to a respectful, high-energy team environment.