Guest Experience Leader: Elevate Store Experience

lululemon; Orlando (FL); On-site; USD 46,000 - 53,000; Full time

Benefits offered by this job

Health & dental

Paid time off

Retirement matching

Employee discount

Fitness & yoga

Parental benefits

Development programs

Job summary

lululemon is hiring a Guest Experience Lead for our Orlando store to elevate the in-store experience and drive performance. You will lead from the floor, provide technical product education, and coach the team to meet daily sales goals while maintaining an inclusive, high-energy environment.

The role requires 1 year of retail experience, leadership exposure, and a high school diploma or equivalent. Benefits include health coverage, time off, and development opportunities, with a focus on

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others
• Education: High school diploma/GED/equivalent, or above

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assisting guests when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure operational excellence of the store throughout shift.
• Open and close the store in accordance with procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support ongoing learning and development with feedback and recognition.
• Create a respectful and inclusive team by building supportive relationships and fostering a productive environment.

Skills

Guest experience

People leadership

Retail sales

Education

High school diploma/GED/equivalent

Job description

lululemon is hiring a Guest Experience Lead for our Orlando store to elevate the in-store experience and drive performance. You will lead from the floor, provide technical product education, and coach the team to meet daily sales goals while maintaining an inclusive, high-energy environment.

The role requires 1 year of retail experience, leadership exposure, and a high school diploma or equivalent. Benefits include health coverage, time off, and development opportunities, with a focus on