Guest Experience Leader: Elevate Service & Team

Lululemon Athletica; Springfield, Northern (MO, KY); Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Extended health benefits

Paid time off

Retirement plan matching

Career development programs

Job summary

lululemon Athletica in Springfield, MO seeks a Guest Experience Lead to drive exceptional in-store guest experiences. You will oversee floor operations, deliver product education, and lead a team toward daily sales targets.

You will participate in hiring, onboarding, and coaching, ensuring a respectful, inclusive environment. The role requires 1 year of retail experience, proven leadership or mentoring ability, and strong guest service skills.

Qualifications

• 1 year retail or customer experience.
• Some experience in leading, mentoring, or delegating with others.
• Excellent communication and guest service skills.
• Comfort using computers and point-of-sale systems.

Responsibilities

• Lead from the floor to deliver an exceptional guest experience.
• Provide technical product education to guests and team.
• Monitor daily sales data and motivate the team to hit targets.
• Assist in store opening/closing procedures and readiness.
• Support hiring, onboarding, and training of team members.
• Provide feedback and recognition to peers in real time.

Skills

Retail experience

Leadership

Communication

Customer service

Education

High school diploma/GED

Tools

POS systems

Job description

lululemon Athletica in Springfield, MO seeks a Guest Experience Lead to drive exceptional in-store guest experiences. You will oversee floor operations, deliver product education, and lead a team toward daily sales targets.

You will participate in hiring, onboarding, and coaching, ensuring a respectful, inclusive environment. The role requires 1 year of retail experience, proven leadership or mentoring ability, and strong guest service skills.