In-Store Guest Experience Leader

lululemon; Columbia Township (MO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Extended health and dental benefits

Mental health plans

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top‑up

Development courses

People networks, mentorship programs

Job summary

lululemon in Missouri is seeking a Guest Experience Lead who will ensure a quality in-store experience by delivering technical product education and leading the floor. You will guide the team to meet daily sales goals, provide input on hiring decisions, and act as Supervisor on Duty to support store performance.

As a key member of the store leadership team, you will coach colleagues, foster inclusion, monitor metrics, and strive to deliver outstanding service.

Qualifications

• Minimum 1 year retail or customer experience.
• Some experience in leading, mentoring, or delegating with others.
• Ability to travel to assigned store with reliable transportation.

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands‑on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Guest Experience

Leadership

Collaboration & Teamwork

Decision Making/Problem Solving

Adaptability/Agility

Interactive Communication

Education

High school diploma/GED/equivalent

Job description

lululemon in Missouri is seeking a Guest Experience Lead who will ensure a quality in-store experience by delivering technical product education and leading the floor. You will guide the team to meet daily sales goals, provide input on hiring decisions, and act as Supervisor on Duty to support store performance.

As a key member of the store leadership team, you will coach colleagues, foster inclusion, monitor metrics, and strive to deliver outstanding service.