Guest Experience Leader: Elevate Service & Team

Lululemon Athletica; Fort Lauderdale, Northern (FL, KY); Hybrid; USD 32,000 - 37,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Parenthood top-up

Development courses

Job summary

lululemon Athletica is seeking a Guest Experience Lead in Fort Lauderdale to guide in-store guest interactions and deliver technical product education tailored to each guest. You will lead a store team on the floor, drive daily sales, and influence hiring and training while maintaining an inclusive, high-energy environment.

You will oversee operations, review daily metrics, participate in recruiting, and provide coaching and recognition to help team members grow.

Qualifications

• 1 year retail or customer experience
• Some experience in leading, mentoring, or delegating with others

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Retail experience

Leadership

Education

High school diploma/GED

Job description

lululemon Athletica is seeking a Guest Experience Lead in Fort Lauderdale to guide in-store guest interactions and deliver technical product education tailored to each guest. You will lead a store team on the floor, drive daily sales, and influence hiring and training while maintaining an inclusive, high-energy environment.

You will oversee operations, review daily metrics, participate in recruiting, and provide coaching and recognition to help team members grow.