Guest Experience Leader: Elevate In-Store Service & Growth

lululemon; Central Valley (NY); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Extended health & dental

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon in-store leadership role focuses on creating an exceptional guest experience through technical product education and daily floor management. You’ll act as Supervisor on Duty, guide the team, hire input, and help meet sales targets while maintaining store operations.

The Guest Experience Lead supports inclusive, dynamic coaching, open/close procedures, and collaboration with teammates. Benefits include extended health, PTO, and discount programs.

Qualifications

• 1 year retail or customer experience.
• Some experience in leading, mentoring, or delegating with others.

Responsibilities

• Lead from the floor as Supervisor on Duty to drive guest experience and store performance.
• Provide technical product education to guests to articulate value of products.
• Assist in store opening/closing and daily operations.
• Support hiring, onboarding, and training of team members.
• Provide direct feedback and recognition to team members to support development.
• Foster an inclusive, collaborative team environment.

Skills

Retail experience

Leadership experience

Communication skills

Education

High school diploma/GED

Job description

lululemon in-store leadership role focuses on creating an exceptional guest experience through technical product education and daily floor management. You’ll act as Supervisor on Duty, guide the team, hire input, and help meet sales targets while maintaining store operations.

The Guest Experience Lead supports inclusive, dynamic coaching, open/close procedures, and collaboration with teammates. Benefits include extended health, PTO, and discount programs.