Guest Experience Leader: Elevate Service & Growth

lululemon; Santa Clarita (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top‑up

Development courses

Mentorship programs

Job summary

The Guest Experience Lead at lululemon is responsible for ensuring every guest receives a quality in-store experience by delivering technical product education and outstanding service. You will lead from the floor as part of the store leadership team, drive daily sales targets, and influence hiring decisions while acting as Supervisor on Duty when needed.

You will mentor teammates, provide timely feedback, and help create an inclusive, energetic store environment where guests feel welcome and

Qualifications

• Eligibility: Must be legally authorized to work in the country of the store location.
• Travel: Must have the ability to travel to assigned store with reliable transportation.
• Schedule/Availability: Work schedule varies; shifts include mornings, afternoons, evenings, weekends and holidays.
• Experience: 1 year retail or customer experience; some leadership/mentoring experience.

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to create an exceptional guest experience.
• Continuously assess guest connection and provide technical product education to guests.
• Lead from the floor as Supervisor on Duty to meet business and guest needs.
• Prepare for in-store readiness and maintain operational excellence during shifts.
• Open and close the store following procedures.
• Review daily metrics to track progress toward sales goals and motivate the team.
• Participate in the store’s hiring process and onboarding.
• Provide feedback and coaching to team members for development.
• Foster an inclusive, supportive team environment.

Skills

Retail experience

Leadership

Communication

Customer service

Education

High school diploma/GED/equivalent

Job description

The Guest Experience Lead at lululemon is responsible for ensuring every guest receives a quality in-store experience by delivering technical product education and outstanding service. You will lead from the floor as part of the store leadership team, drive daily sales targets, and influence hiring decisions while acting as Supervisor on Duty when needed.

You will mentor teammates, provide timely feedback, and help create an inclusive, energetic store environment where guests feel welcome and