Guest Experience Lead - Elevate In-Store Service & Leadership

Lululemon Athletica; Northern (KY); Hybrid; USD 68,770,000 - 84,034,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon is seeking a Contract Guest Experience Lead to ensure an exceptional in-store experience and lead a team across shifts. The role involves providing technical product education, directing on-floor operations as Supervisor on Duty, and contributing to hiring and training efforts.

A strong focus on inclusive guest service and performance metrics is required. The position emphasizes leadership, teamwork, and adaptability in a fast-paced retail environment, with emphasis on delivering

Qualifications

• 1 year retail or customer experience
• Some experience in leading, mentoring, or delegating with others
• Ability to travel to assigned store with reliable transportation (if required)

Responsibilities

• Bring the lululemon guest experience framework to life from the floor
• Provide technical product education to guests and team members
• Lead as Supervisor on Duty and help drive store sales targets
• Participate in hiring, onboarding, and training of staff
• Provide feedback and coaching to team members to develop skills

Skills

Retail experience

Leadership

Guest experience

Customer service

Education

High school diploma/GED/equivalent

Job description

lululemon is seeking a Contract Guest Experience Lead to ensure an exceptional in-store experience and lead a team across shifts. The role involves providing technical product education, directing on-floor operations as Supervisor on Duty, and contributing to hiring and training efforts.

A strong focus on inclusive guest service and performance metrics is required. The position emphasizes leadership, teamwork, and adaptability in a fast-paced retail environment, with emphasis on delivering