Guest Experience Leader | Drive Service & Sales

Ulta Beauty; Frankfort (KY); On-site; USD 55,000 - 85,000; Full time

Job summary

Ulta Beauty in Frankfort, KY is seeking an Experience Manager to lead a high-performing team of stylists, estheticians, guest coordinators and assistant managers to deliver top-line sales growth in services, boutiques and retail while ensuring exceptional guest experiences.

You will coach and develop staff, manage store operations, enforce brand standards, and align with Ulta Beauty’s mission and values to create a profitable, guest‑centric environment.

Qualifications

• Bachelor’s degree preferred; cosmetology license required where state law applies.
• 2–3+ years of fast-paced retail management experience.
• Cosmetology management experience with a focus on guest experience and services.

Responsibilities

• Lead a diverse team of salon staff and managers to drive sales and guest satisfaction.
• Ensure compliance with company policies, brand standards, and operational procedures.
• Develop staff through coaching, training, performance reviews and succession planning.

Skills

Retail management

Financial management

Cosmetology management

Team leadership

Education

Bachelor's degree

Cosmetology license

Cosmetology management license

Job description

Ulta Beauty in Frankfort, KY is seeking an Experience Manager to lead a high-performing team of stylists, estheticians, guest coordinators and assistant managers to deliver top-line sales growth in services, boutiques and retail while ensuring exceptional guest experiences.

You will coach and develop staff, manage store operations, enforce brand standards, and align with Ulta Beauty’s mission and values to create a profitable, guest‑centric environment.