Guest Experience Leader - Client Center & Meetings

Rapport Guest Services; New York (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport Guest Services on the United States East Coast is seeking a Client Center Guest Service Agent for its 3rd Floor Client Center. You will be the first point of contact, greeting guests, handling arrivals, and supporting day-to-day client center operations in a fast-paced corporate hospitality setting.

The role requires polished customer service, ability to coordinate meeting room readiness, bookings, and guest inquiries, with opportunities for career development within Rapport, a division

Responsibilities

• Warmly greet, register, direct, and escort clients and visitors while delivering professional, personalized service.
• Monitor the client center and meeting schedule; conduct room checks and coordinate with partner teams to ensure spaces, food and beverage, and other meeting needs are ready.
• Manage meeting and event bookings, the shared email inbox, confirmations, visitor records, no-shows, schedule changes, and space conflicts, escalating issues when needed.
• Prepare daily agendas, meeting packets, reports, and conference center materials with accuracy and attention to detail.
• Answer calls and respond to guest and employee questions about wayfinding, building amenities, transportation, and neighborhood resources.
• Support coat and luggage check, opening and closing walkthroughs, reception area upkeep, and coverage at other locations as business needs require.
• Follow service, confidentiality, grooming, safety, emergency, and operating procedures; participate in team meetings, training, and additional assigned duties.

Job description

Rapport Guest Services on the United States East Coast is seeking a Client Center Guest Service Agent for its 3rd Floor Client Center. You will be the first point of contact, greeting guests, handling arrivals, and supporting day-to-day client center operations in a fast-paced corporate hospitality setting.

The role requires polished customer service, ability to coordinate meeting room readiness, bookings, and guest inquiries, with opportunities for career development within Rapport, a division