Client Guest Service Agent Goldman

Rapport Guest Services; New York (NY); Presencial; USD 34 000 - 41 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Resumo da oferta

Rapport Guest Services on the United States East Coast is seeking a Client Center Guest Service Agent for its 3rd Floor Client Center. You will be the first point of contact, greeting guests, handling arrivals, and supporting day-to-day client center operations in a fast-paced corporate hospitality setting.

The role requires polished customer service, ability to coordinate meeting room readiness, bookings, and guest inquiries, with opportunities for career development within Rapport, a division

Responsabilidades

• Warmly greet, register, direct, and escort clients and visitors while delivering professional, personalized service.
• Monitor the client center and meeting schedule; conduct room checks and coordinate with partner teams to ensure spaces, food and beverage, and other meeting needs are ready.
• Manage meeting and event bookings, the shared email inbox, confirmations, visitor records, no-shows, schedule changes, and space conflicts, escalating issues when needed.
• Prepare daily agendas, meeting packets, reports, and conference center materials with accuracy and attention to detail.
• Answer calls and respond to guest and employee questions about wayfinding, building amenities, transportation, and neighborhood resources.
• Support coat and luggage check, opening and closing walkthroughs, reception area upkeep, and coverage at other locations as business needs require.
• Follow service, confidentiality, grooming, safety, emergency, and operating procedures; participate in team meetings, training, and additional assigned duties.

Descrição da oferta de emprego

Position Title: Client Center Guest Service Agent Goldman

Pay 5

Salary: $25-$30/hr

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long- term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The 3rd Floor Client Center Guest Service Agent creates a polished, welcoming experience for clients, executives, and employees. As the first point of contact, this role manages guest arrivals, meeting room readiness, visitor processing, reservations, and day-to-day client center support in a fast-paced corporate hospitality environment.

Essential Duties and Responsibilities:

• Warmly greet, register, direct, and escort clients and visitors while delivering professional, personalized service.
• Monitor the client center and meeting schedule; conduct room checks and coordinate with partner teams to ensure spaces, food and beverage, and other meeting needs are ready.
• Manage meeting and event bookings, the shared email inbox, confirmations, visitor records, no-shows, schedule changes, and space conflicts, escalating issues when needed.
• Prepare daily agendas, meeting packets, reports, and conference center materials with accuracy and attention to detail.
• Answer calls and respond to guest and employee questions about wayfinding, building amenities, transportation, and neighborhood resources.
• Support coat and luggage check, opening and closing walkthroughs, reception area upkeep, and coverage at other locations as business needs require.
• Follow service, confidentiality, grooming, safety, emergency, and operating procedures; participate in team meetings, training, and additional assigned duties.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates In Rapport Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Rapport a specialized division of FLIK Hospitality Group