Experience Leader: Beauty Retail & Guest Experience

Ulta Beauty, Inc.; Winter Park (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Ulta Beauty, Inc. is seeking an Experience Manager to lead a team of stylists, estheticians, guest coordinators, and managers. You will drive guest satisfaction, service sales, and boutique performance while upholding Ulta’s mission and standards.

Leadership responsibilities include coaching, training, scheduling, and ensuring compliance with policies. A passion for beauty and exceptional guest service are essential for this role.

Qualifications

• Bachelor’s degree preferred for leadership roles.
• Cosmetology license and/or cosmetology management license may be required by state law.
• Experience leading retail teams in beauty or service environments.

Responsibilities

• Lead a high-performing team across salon, boutiques, and retail to deliver top-line sales.
• Drive guest experience, NPS, and service quality while managing budgets and schedules.
• Recruit, develop, and coach staff to ensure guest satisfaction and sales growth.
• Oversee makeup, skincare, and product demonstrations to drive sales.
• Ensure compliance with policies, procedures, and safety standards.
• Monitor KPIs, analyze metrics, and implement improvement plans.
• Maintain attendance discipline and implement training on brand standards.

Skills

POS proficiency

Written and verbal communication

Collaboration & interpersonal

Organizational skills

Adaptability under pressure

Education

Bachelor’s degree preferred

Cosmetology license / cosmetology management license (state)

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty, Inc. is seeking an Experience Manager to lead a team of stylists, estheticians, guest coordinators, and managers. You will drive guest satisfaction, service sales, and boutique performance while upholding Ulta’s mission and standards.

Leadership responsibilities include coaching, training, scheduling, and ensuring compliance with policies. A passion for beauty and exceptional guest service are essential for this role.