Guest Experience Leader - Beauty Retail

Ulta Beauty, Inc.; Tyler (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Ulta Beauty in the United States seeks an Experience Manager to lead a high-performing team across salon services, boutiques, and retail. You will own the guest experience, drive top-line sales, and ensure alignment with brand standards while developing talent and managing operations.

The role demands strong leadership, a passion for beauty, and the ability to coach staff, optimize schedules, and deliver exceptional guest service daily.

Qualifications

• 2-3+ years relevant, fast-paced retail management experience.
• Financial management: drive top-line sales, interpret reporting data, manage payroll budgets.
• Cosmetology management: services, guest experience, product attachment; knowledge of regulations.
• Retail management: inventory, service culture, merchandise directives.
• Leadership: attract, develop, motivate talent; manage change.

Responsibilities

• Promote accountability to meet store goals across services, boutiques, and retail.
• Drive profitability through top-line sales and expense control.
• Schedule planning using payroll budgets; optimize staffing.
• Coach and develop direct reports; build clientele.
• Deliver exceptional guest service and makeup/skincare demos.
• Maintain attendance and compliance with policies.

Skills

Leadership

Retail management

Guest experience

Communication

Payroll budgeting

Staff development

Customer service

Education

Bachelor’s degree preferred

Cosmetology license

Cosmetology management license

Job description

Ulta Beauty in the United States seeks an Experience Manager to lead a high-performing team across salon services, boutiques, and retail. You will own the guest experience, drive top-line sales, and ensure alignment with brand standards while developing talent and managing operations.

The role demands strong leadership, a passion for beauty, and the ability to coach staff, optimize schedules, and deliver exceptional guest service daily.