Guest Experience Leader: Beauty Retail & Services

Ulta Beauty, Inc.; Battle Creek (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Ulta Beauty is seeking an Experience Manager to lead a high-performing team across salon, boutiques, and retail services. You will focus on guest experience, service sales, and overall store performance while ensuring brand standards and guest satisfaction.

The role requires drive for results, strong leadership, and the ability to develop talent in a fast-paced beauty environment. This full-time position is on-site at a Michigan location with growth opportunities.

Qualifications

• Bachelor’s degree preferred; cosmetology management knowledge useful.
• Experience leading teams in beauty retail or salon environments.
• Strong focus on guest experience and service excellence.

Responsibilities

• Lead a team of stylists, estheticians, and guest coordinators to deliver top-line sales growth.
• Drive guest satisfaction and Net Promoter Score through coaching and program execution.
• Manage store operations, scheduling, training, and compliance to Ulta Beauty standards.

Skills

Leadership

Communication

Guest experience

Staff development

Sales management

Education

Bachelor’s degree preferred

Cosmetology license

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty is seeking an Experience Manager to lead a high-performing team across salon, boutiques, and retail services. You will focus on guest experience, service sales, and overall store performance while ensuring brand standards and guest satisfaction.

The role requires drive for results, strong leadership, and the ability to develop talent in a fast-paced beauty environment. This full-time position is on-site at a Michigan location with growth opportunities.