Experience Leader - Beauty Retail & Services

Ulta; Benton Harbor (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Ulta Beauty in Benton Harbor, MI is seeking an Experience Manager to lead a high-performing team focused on guest experience, services, and retail growth. You will coach stylists, estheticians, and guest coordinators to deliver exceptional service and drive sales across makeup, skincare, and salon offerings.

The role emphasizes leadership, accountability, and implementation of Ulta Beauty standards, with a focus on NPS and guest satisfaction, while building an inclusive culture that develops

Qualifications

• Bachelor’s degree preferred and cosmetology license/management where required by state law.
• 2–3+ years of relevant, fast-paced retail management experience or similar leadership.
• Strong sales, guest experience, and product attachment knowledge.

Responsibilities

• Lead a team of salon and boutique professionals to drive guest experience and sales.
• Ensure adherence to Ulta Beauty policies and standards across store operations.
• Develop talent through coaching, training, and performance reviews.
• Drive top-line growth and optimize payroll and budgeting within store goals.

Skills

Technology fluency

Communication

Collaboration

Organization

Adaptability

Education

Bachelor’s degree preferred

Cosmetology license/management

Tools

Point of Sale system

Microsoft Office

Apple devices

Job description

Ulta Beauty in Benton Harbor, MI is seeking an Experience Manager to lead a high-performing team focused on guest experience, services, and retail growth. You will coach stylists, estheticians, and guest coordinators to deliver exceptional service and drive sales across makeup, skincare, and salon offerings.

The role emphasizes leadership, accountability, and implementation of Ulta Beauty standards, with a focus on NPS and guest satisfaction, while building an inclusive culture that develops