Guest Experience Leader - Beauty Retail

Ulta; Ann Arbor (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Ulta Beauty is seeking an Experience Manager to lead a high-performing salon and boutique team, drive guest satisfaction, and achieve top-line sales growth through service excellence. The EM will coach stylists, estheticians, guest coordinators, and managers, while upholding Ulta’s standards and brand experience across services and retail.

With a focus on people, performance, and processes, the role requires strong leadership, strategic planning, and a passion for beauty, guest service, and

Qualifications

• Bachelor’s degree preferred and cosmetology management knowledge (where required).
• Strong leadership with experience in fast-paced retail or service environments.
• Proven ability to develop talent, coach performance, and manage guest experience.

Responsibilities

• Promote a culture of accountability to meet store goals.
• Drive profitability through top-line sales growth and expense control.
• Schedule staffing to maximize service and sales.
• Develop and coach a diverse team to improve guest experience.
• Deliver makeup, skincare and services to drive guest satisfaction.
• Maintain adherence to policies and standards across the store.

Skills

Communication

Collaboration

Organizational skills

Pressure management

Education

Bachelor’s degree preferred

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty is seeking an Experience Manager to lead a high-performing salon and boutique team, drive guest satisfaction, and achieve top-line sales growth through service excellence. The EM will coach stylists, estheticians, guest coordinators, and managers, while upholding Ulta’s standards and brand experience across services and retail.

With a focus on people, performance, and processes, the role requires strong leadership, strategic planning, and a passion for beauty, guest service, and