Guest Experience Leader

Chipotle Mexican Grill; West Springfield (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Health insurance

Paid time off

Advancement opportunities

Job summary

Chipotle Mexican Grill is seeking a Service Leader to ensure safe, high‑quality food and excellent customer service. You’ll manage a clean line, supervise crew, and support training and development of front‑of‑house staff.

The role requires understanding Chipotle’s Food With Integrity philosophy, familiarity with cash handling policies, and knowledge of food safety practices. High school diploma and restaurant experience are preferred. Good communication and teamwork are essential.

Qualifications

• High school diploma required.
• Restaurant experience preferred.
• Knowledge of cash handling policies and procedures.
• Understanding of Food Safety guidelines and health department matters.

Responsibilities

• Maintain a positive customer experience by ensuring safe and quality food is prepared and served.
• Keep the line clean and equipment functioning; supervise line operations.
• Train and develop front‑of‑house Crew; assist with crew performance reviews; help develop future Service Leaders.

Skills

Cash handling policies

Food safety knowledge

Office paperwork familiarity

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader to ensure safe, high‑quality food and excellent customer service. You’ll manage a clean line, supervise crew, and support training and development of front‑of‑house staff.

The role requires understanding Chipotle’s Food With Integrity philosophy, familiarity with cash handling policies, and knowledge of food safety practices. High school diploma and restaurant experience are preferred. Good communication and teamwork are essential.