Guest Experience Leader

Wyndham San Diego; San Diego (CA); On-site; USD 74,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Hotel room discounts

Job summary

Wyndham San Diego Bayside is seeking an experienced Front Desk Supervisor to ensure seamless guest arrivals, departures, and service excellence. You will manage daily front office operations, oversee staffing, training, and performance, while coordinating with other hotel departments to maximize occupancy and guest satisfaction.

The ideal candidate has 2+ years in front desk roles, proficiency with PMS, and strong communication skills, with a focus on accurate cash handling and brand standards.

Qualifications

• Minimum of 2 years Front Desk experience, leadership preferred.
• Proficient with PMS system and cash/credit transactions.
• Strong communication and customer service skills.
• Knowledge of hotel operations and labor management.

Responsibilities

• Oversee guest registration, checkout, and telephone service with brand standards.
• Lead front desk team, train staff, and resolve issues promptly.
• Monitor budgets, forecasts, and labor costs using management tools.
• Ensure compliance with front office procedures and safety policies.

Skills

Front Desk leadership

PMS proficiency

Cash handling

Guest service

Communication skills

Staff training

Budget forecasting

Education

Experience in hospitality management

Tools

PMS system

Job description

Wyndham San Diego Bayside is seeking an experienced Front Desk Supervisor to ensure seamless guest arrivals, departures, and service excellence. You will manage daily front office operations, oversee staffing, training, and performance, while coordinating with other hotel departments to maximize occupancy and guest satisfaction.

The ideal candidate has 2+ years in front desk roles, proficiency with PMS, and strong communication skills, with a focus on accurate cash handling and brand standards.