Guest Experience Supervisor

Blue Water Development Corp.; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401K

Property discounts

Job summary

Blue Water Development Corp. seeks a Guest Services Supervisor to lead a front desk team, ensuring prompt, attentive service and high guest satisfaction. You will coordinate daily operations, schedule staff, train new hires, and collaborate with leadership to maintain a smooth, guest-ready property.

The role requires strong communication, organization, and computer/system proficiency, with the ability to manage high-volume, time-sensitive tasks and ensure consistent service standards.

Qualifications

• Passion for exceeding guest expectations.
• Spectacular follow-up and follow-through.
• Keen attention to detail.
• Superior communication skills.
• Ability to operate in a high volume, time-sensitive environment.
• Highly organized and detail-oriented.
• Computer and system savvy.

Responsibilities

• Direct daily operations for Guest Services staff.
• Schedule and assign work; train and onboard new hires.
• Oversee check-in/check-out processes.
• Escalate guest service issues to management.
• Collaborate with leadership to ensure guest satisfaction.
• Support site needs and events as needed.
• Participate in revenue management calls as needed.
• Maintain open communication with managers and departments.
• Operate Guest Services PMS and reporting.
• Create a motivating environment for staff.
• Keep the property clean, orderly and guest-ready.
• Perform other duties and maintain reliable attendance.

Skills

Guest service experience

Follow-up

Attention to detail

Communication skills

Time management

Organization

Computer skills

Job description

Blue Water Development Corp. seeks a Guest Services Supervisor to lead a front desk team, ensuring prompt, attentive service and high guest satisfaction. You will coordinate daily operations, schedule staff, train new hires, and collaborate with leadership to maintain a smooth, guest-ready property.

The role requires strong communication, organization, and computer/system proficiency, with the ability to manage high-volume, time-sensitive tasks and ensure consistent service standards.