Front Office Manager: Guest Experience Leader

Hilton San Diego Gaslamp Quarter; San Diego (CA); On-site; USD 83,000 - 85,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc services

Hotel Discounts

Paid Time Off

401K Match

Job summary

Hilton San Diego Gaslamp Quarter seeks a dynamic Front Office Manager to lead our front desk operations and deliver exceptional guest service in downtown San Diego. You will supervise a team of front desk agents and collaborate with housekeeping, reservations, and other departments to ensure smooth check-in, check-out, and guest experiences.

The ideal candidate has 2+ years in hotel front desk leadership, strong communication and leadership skills, and proficiency with Opera PMS, Micros, and

Qualifications

• 2+ years of experience in hotel front desk management or supervisory operations.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Read, write and speak English fluently.
• Proficient in hotel management software and Microsoft Office.
• Detail-oriented and able to multi-task effectively.
• Customer service oriented and committed to providing exceptional guest experiences.
• Computer experience required. Opera PMS, Micros and Microsoft Office.
• Prior cash handling experience.
• Ability to work flexible hours, including weekends and holidays as needed.

Responsibilities

• Lead front desk operations and oversee a team of front desk agents.
• Coordinate with other departments to ensure seamless guest experiences.
• Manage human resources functions: recruiting, orientation, training, coaching, reviews.
• Develop recognition programs and maintain a motivated workforce.
• Ensure exceptional guest service in a fast-paced environment.

Skills

Leadership

Communication

English fluency

Customer service

Cash handling

Detail-oriented

Multi-tasking

Flexible hours

Tools

Opera PMS

Micros

Microsoft Office

Job description

Hilton San Diego Gaslamp Quarter seeks a dynamic Front Office Manager to lead our front desk operations and deliver exceptional guest service in downtown San Diego. You will supervise a team of front desk agents and collaborate with housekeeping, reservations, and other departments to ensure smooth check-in, check-out, and guest experiences.

The ideal candidate has 2+ years in hotel front desk leadership, strong communication and leadership skills, and proficiency with Opera PMS, Micros, and