Guest Experience Leader

Chipotle Mexican Grill group; Pasco (WA); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital Tips

Paid time off

Holiday closures

Competitive compensation

Advancement opportunities

Job summary

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive customer experience and ensure safe, quality food is prepared and served. You will train and support a restaurant crew, keep the line clean and organized, and assist with various administrative tasks across the store.

The role emphasizes food safety, staff training, and customer service excellence. We offer tuition assistance, free meals, and comprehensive benefits to qualified candidates.

Qualifications

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of Food Safety and health department matters.
• Have familiarity with office paperwork.
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.
• Have a high school diploma.
• Have restaurant experience.

Responsibilities

• Making sure great tasting, high quality food is served.
• Helping to resolve food quality issues.
• Supporting food safety which includes hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and policy procedures are followed.
• Helping to resolve customer incidents and working to ensure positive customer experiences.
• Monitoring crew breaks, shift changes, shift meetings, and line schedules.
• Developing and cross training all front of house Crew.
• Assisting with Crew performance reviews.
• Developing future Service Leaders.
• Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork.
• Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary.
• Ensuring the proper quantity of supplies are available as needed.

Skills

Cash handling

Food safety

Office paperwork

Language skills

Restaurant experience

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive customer experience and ensure safe, quality food is prepared and served. You will train and support a restaurant crew, keep the line clean and organized, and assist with various administrative tasks across the store.

The role emphasizes food safety, staff training, and customer service excellence. We offer tuition assistance, free meals, and comprehensive benefits to qualified candidates.