Guest Experience Leader

Five Below; Falls Church, Northern (VA, KY); Hybrid; USD 48,000 - 60,000; Full time

Job summary

Five Below in Falls Church, VA is seeking a Customer Experience Manager to lead store operations and drive WOW customer service at the front end. You will train and coach crew, open/close procedures, keep the store clean, and partner with the store manager to achieve service score goals while handling merchandising and stockroom duties in a fast-paced environment.

This role requires flexible scheduling, including weekends, and demands strong communication and leadership to motivate a high-energy

Qualifications

• High School Graduates or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Lead crew to deliver WOW customer service with personal interactions.
• Train crew on best-in-class customer service experiences.
• Lead store to achieve and maintain customer service score goals.
• Oversee front-end operations and merchandising to brand standards.
• Ensure front-end equipment works and staff are trained.
• Handle opening and closing procedures and store cleanliness.
• Perform manager duties in the supervisor's absence.
• Recruit, train, coach, and supervise crew members.
• Coordinate with corporate communications and leadership.
• Assist merchandising procedures and stock recovery.
• Maintain stock room and overall store upkeep.
• Maintain flexible schedule including days, evenings, weekends, and possible overnight shifts.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Management experience

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below in Falls Church, VA is seeking a Customer Experience Manager to lead store operations and drive WOW customer service at the front end. You will train and coach crew, open/close procedures, keep the store clean, and partner with the store manager to achieve service score goals while handling merchandising and stockroom duties in a fast-paced environment.

This role requires flexible scheduling, including weekends, and demands strong communication and leadership to motivate a high-energy