Workplace Experience Lead: Hospitality & Engagement

cw; Orlando (FL); On-site; USD 87,000 - 102,000; Full time

Job summary

Cushman & Wakefield is seeking a Workplace Experience Manager to support the development of a comprehensive workplace experience program. You will leverage data and collaborate with cross-functional teams to enhance employee engagement, health, and happiness in a high-touch environment.

The role focuses on implementing guidelines, delivering exceptional service to executives, and driving KPIs related to employee experience and satisfaction.

Qualifications

• Four-year college/university degree.
• Minimum of 5 years of related work experience in real estate services, travel/hospitality, brand/product management, management consulting, or change management.
• Experience with cross-functional teams and executive-level clients.

Responsibilities

• Collaborate with Facilities Management, Janitorial, Design, Space and Occupancy Planning, Strategy, and Communications to implement client-specific programs.
• Develop and enforce experience-related guidelines, standards, and best practices for employees and cross-functional service teams.
• Continuously identify ways to streamline service delivery and maximize employee experience.
• Plan short- and long-term tactical programs for workplace amenities and services based on data.
• Oversee site operations, policies, and programs to ensure well-managed and well-maintained spaces.

Skills

Microsoft Office Suite

Executive communication

Organizational skills

Emotional intelligence

Interpersonal skills

Education

Four-year college/university degree

Job description

Cushman & Wakefield is seeking a Workplace Experience Manager to support the development of a comprehensive workplace experience program. You will leverage data and collaborate with cross-functional teams to enhance employee engagement, health, and happiness in a high-touch environment.

The role focuses on implementing guidelines, delivering exceptional service to executives, and driving KPIs related to employee experience and satisfaction.