Guest Experience Lead – Workplace & Events

CBRE HV; Washington (District of Columbia); On-site; USD 75,000 - 83,000; Full time

Job summary

CBRE is seeking a Sr. Workplace Experience Coordinator in New York City to manage the front-of-house, greeting visitors and handling security, mail, and supply coordination.

You will organize on-site events, oversee space reservations, and ensure seamless operations for employees and guests. The role emphasizes hospitality expertise, strong communication, and the ability to handle multiple requests with poise in a dynamic environment.

Qualifications

• 2+ years of experience in customer service, hospitality, or a workplace environment.
• Comfortable with standard workplace tools (email, documents, spreadsheets, scheduling).
• Experience in corporate/hotel/premium service environment preferred.
• HS Diploma or equivalent required.
• 3–4 years of front desk, concierge, or hospitality experience.

Responsibilities

• Greet visitors and manage front-of-house operations, including visitor and parking passes and security protocols.
• Answer phones professionally and create a positive first impression.
• Address inquiries and complaints with professional solutions.
• Manage janitorial and maintenance work orders to completion.
• Coordinate mail services, office supplies, and employee onboarding.
• Coordinate with vendors to maintain service levels.

Skills

Customer service

Hospitality

Event coordination

Vendor coordination

Communication

Education

HS Diploma or GED

Tools

Google Docs

Slack

Jira

Job description

CBRE is seeking a Sr. Workplace Experience Coordinator in New York City to manage the front-of-house, greeting visitors and handling security, mail, and supply coordination.

You will organize on-site events, oversee space reservations, and ensure seamless operations for employees and guests. The role emphasizes hospitality expertise, strong communication, and the ability to handle multiple requests with poise in a dynamic environment.