Guest Experience Lead - White-Glove Office Hospitality

Lockton; Plano (TX); Presencial; USD 50.000 - 70.000; Jornada completa

Descripción de la vacante

Lockton is seeking an Office Experience Lead in Plano, Texas, to elevate the guest, client, and associate experience in their professional office. This role leads front-of-house hospitality operations, ensuring a personalized and memorable experience that sets the tone for excellence. Ideal candidates should have 3-5 years in hospitality, strong leadership and communication skills, and a detail-oriented mindset. Duties include managing vendor relationships and training hospitality coordinators. Join Lockton to make meaningful impacts through exceptional service.

Formación

• 3-5 years of experience in hospitality, guest services, or customer service.
• Strong leadership, communication, and interpersonal skills.
• Excellent attention to detail and a proactive, service-oriented mindset.

Responsabilidades

• Lead and supervise day-to-day front-of-house hospitality operations.
• Design and deliver personalized touches that elevate routine interactions.
• Oversee meeting room readiness, catering coordination, and event execution.

Conocimientos

Leadership

Communication

Attention to detail

Customer service orientation

Organizational skills

Educación

High school diploma or equivalent

Associate or bachelor's degree in Hospitality or Business Administration

Herramientas

Microsoft Office

Descripción del empleo

Lockton is seeking an Office Experience Lead in Plano, Texas, to elevate the guest, client, and associate experience in their professional office. This role leads front-of-house hospitality operations, ensuring a personalized and memorable experience that sets the tone for excellence. Ideal candidates should have 3-5 years in hospitality, strong leadership and communication skills, and a detail-oriented mindset. Duties include managing vendor relationships and training hospitality coordinators. Join Lockton to make meaningful impacts through exceptional service.