Guest Experience Lead - Premium Front-of-House & Events

Lockton Companies; Plano (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Industry-leading health insurance

Opportunities for career growth

Job summary

Lockton Companies, located in Plano, Texas, is seeking a dedicated Hospitality Manager to elevate the guest, client, and associate experience. This role involves leading front-of-house operations, creating memorable moments, and overseeing meeting rooms and event execution. A high school diploma is required, with a preference for further qualifications in Hospitality. The company fosters an inclusive culture, committed to diverse backgrounds and personal growth, offering comprehensive health benefits to support overall well-being.

Qualifications

• High school diploma or equivalent is required; higher education is preferred.

Responsibilities

• Own and elevate the end-to-end guest, client, and associate experience.
• Lead front-of-house operations with a white-glove, high-touch standard.
• Create ‘above and beyond’ moments that turn routine interactions into memorable experiences.
• Anticipate needs before they’re asked, providing proactive service.
• Oversee meeting rooms, catering, and event execution with attention to detail.
• Partner with Executive Assistants and business leaders for elevated experiences.
• Lead, coach, and inspire Hospitality Coordinator for premium service.
• Set and refine hospitality standards and best practices.
• Manage vendor relationships to ensure quality and consistency.
• Act as the office face, setting the tone for professionalism and warmth.

Education

High school diploma or equivalent (associate or bachelor’s degree preferred in Hospitality, Business Administration, or related field)

Job description

Lockton Companies, located in Plano, Texas, is seeking a dedicated Hospitality Manager to elevate the guest, client, and associate experience. This role involves leading front-of-house operations, creating memorable moments, and overseeing meeting rooms and event execution. A high school diploma is required, with a preference for further qualifications in Hospitality. The company fosters an inclusive culture, committed to diverse backgrounds and personal growth, offering comprehensive health benefits to support overall well-being.