Tenant & Guest Experience Leader – Luxury Lobby & Events

Jones Lang LaSalle Incorporated; Dallas (TX); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

401(k) plan with matching company-conK

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay

Job summary

Jones Lang LaSalle (JLL) in Dallas, TX is seeking a Tenant and Guest Experience Ambassador to lead the experience strategy for a premier office building. You will blend high-touch hospitality with practical problem-solving, shaping the service culture during a major transformation project.

You will design and execute a hospitality and tenant experience plan, supervise on-site staff, manage communications to minimize disruption, and build relationships with tenants and vendors to ensure

Qualifications

• 3+ years in high-touch hospitality (luxury hotels, clubs, or premium guest services).
• 2+ years of management experience alignment with empowerment.
• High EQ with composure, empathy, and problem-solving under pressure.
• High IQ with strong organizational skills managing competing priorities.
• Polished communication to engage executive tenants and service providers.
• Proficiency with office software, CRM platforms, and tenant-facing tech.

Responsibilities

• Deliver bespoke, high-touch lobby and concierge services to tenants and visitors.
• Supervise on-site hospitality staff and ensure compliance with premium service guidelines.
• Design, launch, and manage a new hospitality and tenant experience strategic plan.
• Manage communications to proactively mitigate construction and renovation impacts.
• Create event calendars and coordinate regular programming, from wellness activities to community events.
• Build strong relationships with key decision-makers and tenant representatives as their go-to advocate.
• Oversee amenity spaces, property app administration, program budgets, and vendor contracts.

Skills

High EQ

Exceptional communication

Organizational skills

Office software proficiency

CRM platforms experience

Tenant-facing technology

Education

Bachelor's degree in hospitality management or related field

Tools

CRM platforms

Tenant-facing technology

Job description

Jones Lang LaSalle (JLL) in Dallas, TX is seeking a Tenant and Guest Experience Ambassador to lead the experience strategy for a premier office building. You will blend high-touch hospitality with practical problem-solving, shaping the service culture during a major transformation project.

You will design and execute a hospitality and tenant experience plan, supervise on-site staff, manage communications to minimize disruption, and build relationships with tenants and vendors to ensure