Office Experience Lead

Lockton Companies; Plano (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Industry-leading health insurance

Opportunities for career growth

Job summary

Lockton Companies, located in Plano, Texas, is seeking a dedicated Hospitality Manager to elevate the guest, client, and associate experience. This role involves leading front-of-house operations, creating memorable moments, and overseeing meeting rooms and event execution. A high school diploma is required, with a preference for further qualifications in Hospitality. The company fosters an inclusive culture, committed to diverse backgrounds and personal growth, offering comprehensive health benefits to support overall well-being.

Qualifications

• High school diploma or equivalent is required; higher education is preferred.

Responsibilities

• Own and elevate the end-to-end guest, client, and associate experience.
• Lead front-of-house operations with a white-glove, high-touch standard.
• Create ‘above and beyond’ moments that turn routine interactions into memorable experiences.
• Anticipate needs before they’re asked, providing proactive service.
• Oversee meeting rooms, catering, and event execution with attention to detail.
• Partner with Executive Assistants and business leaders for elevated experiences.
• Lead, coach, and inspire Hospitality Coordinator for premium service.
• Set and refine hospitality standards and best practices.
• Manage vendor relationships to ensure quality and consistency.
• Act as the office face, setting the tone for professionalism and warmth.

Education

High school diploma or equivalent (associate or bachelor’s degree preferred in Hospitality, Business Administration, or related field)

Job description

Position Responsibilities

• Own and elevate the end-to-end guest, client, and associate experience
• Lead front-of-house operations with a white-glove, high-touch standard
• Create “above and beyond” moments that turn routine interactions into memorable experiences
• Anticipate needs before they’re asked—bringing proactive, personalized service to life
• Oversee meeting rooms, catering, and event execution with flawless attention to detail
• Partner with Executive Assistants and business leaders to deliver elevated experiences
• Lead, coach, and inspire Hospitality Coordinator to operate at a premium service level
• Set and continuously refine hospitality standards, playbooks, and best practices
• Manage vendor relationships to ensure quality, consistency, and accountability
• Act as the face of the office—setting the tone for professionalism, warmth, and energy

Qualifications

• High school diploma or equivalent (associate or bachelor’s degree preferred in Hospitality, Business Administration, or related field)

Equal Opportunity Statement

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

Benefits

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.