Front Office Leadership: Guest Experience & Team Growth

White Lodging Services, Inc.; Indianapolis (IN); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Insurance

Paid Parental Leave

Short- and Long-Term Disability and  L

Life Insurance

Employee Assistance Program (EAP)

401(k) with company match

Paid Time Off

Tuition Reimbursement

Complimentary and Discounted Rooms

Résumé du poste

White Lodging Services, Inc. seeks an experienced Front Office leader to oversee the front desk, PBX, concierge, and bell stand, ensuring seamless daily operations and exceptional guest experiences.

You will drive guest satisfaction, staff engagement, and financial performance while collaborating with housekeeping to maintain brand standards across properties. Strong communication, coaching, and strategic thinking are essential for success.

Qualifications

• Knowledge of Front Office operations and strong decision-making and problem-solving skills.
• Experience with P&L analysis, budgeting, forecasting, and labor productivity management.
• Excellent communication and ability to lead a collaborative, guest-focused team.
• Passion for delivering outstanding service to guests and associates.
• A college degree or equivalent experience in a similar role is preferred.

Responsabilités

• Lead and manage the Front Office, including Front Desk, PBX, Concierge, and Bell Stand, ensuring seamless daily operations.
• Foster guest and associate engagement by delivering exceptional customer service and addressing guest feedback proactively.
• Optimize departmental performance by monitoring staffing levels, reallocating resources, and managing expenses to meet budgeted goals.
• Collaborate with housekeeping and other departments to maintain brand and White Lodging standards for cleanliness and guest satisfaction.
• Develop, coach, and mentor associates to build a high-performing team with development plans and feedback.
• Analyze guest service scores, budget performance, and associate engagement survey results to implement improvement plans.

Connaissances

Front Office operations knowledge

Decision making

Problem solving

P&L analysis

Budgeting

Forecasting

Labor productivity

Communication skills

Leadership

Guest-focused service

Formation

College degree or equivalent experience

Description du poste

White Lodging Services, Inc. seeks an experienced Front Office leader to oversee the front desk, PBX, concierge, and bell stand, ensuring seamless daily operations and exceptional guest experiences.

You will drive guest satisfaction, staff engagement, and financial performance while collaborating with housekeeping to maintain brand standards across properties. Strong communication, coaching, and strategic thinking are essential for success.