Guest Experience Lead — Team, Training & Growth

Target; Lincoln (NE); On-site; USD 27,552 - 41,328; Full time

Job summary

Target in Lincoln, USA is hiring for a Customer Service role focused on delivering a best-in-class guest experience. You will lead a team of Service Advocates and engage with guests to resolve issues, promote services, and support checkout and pickup experiences.

The position emphasizes teamwork, adaptability, and strong communication to drive store performance and guest satisfaction. Employment is at retail locations with responsibilities across front-end and service areas.

Qualifications

• Four year diploma or equal experience.
• Strong interpersonal and communication capabilities.
• Strong business acumen.
• Manage conflict, lead and hold others accountable.
• Relate well with and interact with all levels of the company.
• Strong cognitive abilities, including problem analysis, decision making, financial and quantitative analysis.
• Adapt to modern technology needs.
• Manage workload independently and with a team.

Responsibilities

• Build a team of guest Advocates and Service Leaders to exceed expectations by reducing wait times and improving interactions.
• Drive overall store income and contribute to sales growth and profitability.
• Anticipate staffing needs and plan for short- and long-term requirements.
• Oversee training completion, check knowledge and provide ongoing development opportunities.
• Lead career development discussions and performance conversations with the team.
• Schedule alignment to support peak visitor times and promotions, ensuring excellent guest experience.

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Team collaboration

Adaptability

Education

Four year diploma or equal experience

Job description

Target in Lincoln, USA is hiring for a Customer Service role focused on delivering a best-in-class guest experience. You will lead a team of Service Advocates and engage with guests to resolve issues, promote services, and support checkout and pickup experiences.

The position emphasizes teamwork, adaptability, and strong communication to drive store performance and guest satisfaction. Employment is at retail locations with responsibilities across front-end and service areas.