Front End Service & Engagement Leader

Target; Lincoln (NE); On-site; USD 64,000 - 128,000; Full time

Job summary

Target in Lincoln, NE is seeking a Service & Engagement Executive Team Leader to lead Guest Advocates and Coaches, driving guest experience and store performance. You will plan staffing, oversee training, and contribute to a positive, customer-first store culture.

The role emphasizes leadership across front-of-store teams, collaboration with store leadership, and delivering exceptional guest service during peak times and holidays.

Qualifications

• 4 year degree or equivalent experience required.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead, and hold others accountable.
• Relate well with and interact with all levels of the organization.
• Strong cognitive skills including problem analysis and decision making.
• Learn and adapt to current technology needs.
• Manage workload and priorities independently and with a team.

Responsibilities

• Build a team of Guest Advocates and Service and Engagement Leaders who exceed guest service expectations.
• Drive total store sales and understand your role in profitability.
• Anticipate staffing needs and recruit for both short and long term goals.
• Ensure training completion and ongoing education to boost frontline proficiency.
• Engage in meaningful development conversations along the Team Leader career path.
• Recognize and reinforce critical guest service behaviors to cultivate a positive culture.
• Establish accountability through clear expectations and performance management.

Skills

Interpersonal skills

Communication skills

Customer service

Team leadership

Education

4 year degree or equivalent experience

Job description

Target in Lincoln, NE is seeking a Service & Engagement Executive Team Leader to lead Guest Advocates and Coaches, driving guest experience and store performance. You will plan staffing, oversee training, and contribute to a positive, customer-first store culture.

The role emphasizes leadership across front-of-store teams, collaboration with store leadership, and delivering exceptional guest service during peak times and holidays.