Guest Experience Lead - Store Ops & Training

Five Below Inc; Kennewick (WA); On-site; USD 25,000 - 30,000; Full time

Job summary

Five Below Inc. is seeking a store management professional to oversee daily operations, train crew, and ensure a high level of customer service. This role includes opening/closing the store, supervising staff, and maintaining stock accessibility.

Candidates should have a high school diploma, 1 year of management experience, and strong communication skills. Flexible schedule, weekend shifts, and potential travel may be required.

Qualifications

• High School Diploma or equivalent required.
• College experience preferred or a plus.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Maintain composure under pressure in a fast-paced environment.

Responsibilities

• Ensure crew wow customers with personal contact.
• Train crew on the BEST customer service experience.
• Oversee daily activities of store associates and guest service.
• Assist with receiving, unpacking, and organizing stock.
• Act as Manager on Duty and handle store operations.

Skills

Team leadership

Communication skills

Multi-tasking

Creativity

Staying calm under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below Inc. is seeking a store management professional to oversee daily operations, train crew, and ensure a high level of customer service. This role includes opening/closing the store, supervising staff, and maintaining stock accessibility.

Candidates should have a high school diploma, 1 year of management experience, and strong communication skills. Flexible schedule, weekend shifts, and potential travel may be required.