Store Operations & Guest Experience Lead

Five Below; North Attleborough (MA); On-site; USD 21,000 - 25,000; Full time

Job summary

Five Below is seeking a capable store leader to ensure top-notch customer service and efficient daily operations. The role involves training crew, overseeing stock, and managing openings and closings with accountability for store performance.

The ideal candidate shows at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment.

Qualifications

• High School graduate or equivalent; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to remain composed under pressure.

Responsibilities

• Wows customers through personal contact and fast, friendly checkout.
• Oversees daily store activities and staff performance.
• Assists with receiving, unpacking, and stocking.
• Acts as Manager on Duty and handles store opening/closing and security.
• Supports onboarding and training of associates.
• Drives sales and controls expenses via merchandising and performance.
• Partners with leadership on merchandising and store recovery.
• Performs general store maintenance.

Skills

Management experience

Verbal communication

Written communication

Multitasking

Creative thinking

Stay composed under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is seeking a capable store leader to ensure top-notch customer service and efficient daily operations. The role involves training crew, overseeing stock, and managing openings and closings with accountability for store performance.

The ideal candidate shows at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment.