Guest Experience Lead: Retail Leadership & Training

Lululemon Athletica; California (MO); On-site; USD 33,000 - 41,000; Full time

Job summary

lululemon at Outlets at San Clemente seeks a Contract Guest Experience Lead to ensure every guest receives an outstanding in-store experience. You will lead from the floor, provide technical product education, and support store leadership to hit daily sales goals.

You will assist in hiring and onboarding, coach performance, and foster an inclusive, collaborative environment while adapting to busy schedules, peak times, and events.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

Responsibilities

• Lead from the floor to create an exceptional guest experience.
• Provide technical product education to guests.
• Assist with opening and closing procedures and store readiness.
• Review daily data to drive sales goals and motivate the team.
• Participate in hiring, onboarding, and training of team members.
• Provide direct feedback and recognition to peers and subordinates.

Skills

Guest experience

Leadership

Communication

Education

High school diploma or equivalent

Job description

lululemon at Outlets at San Clemente seeks a Contract Guest Experience Lead to ensure every guest receives an outstanding in-store experience. You will lead from the floor, provide technical product education, and support store leadership to hit daily sales goals.

You will assist in hiring and onboarding, coach performance, and foster an inclusive, collaborative environment while adapting to busy schedules, peak times, and events.