Guest Experience Lead, Real Estate Office

Compass, Inc.; Philadelphia (Philadelphia County); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation, holidays, sick time, p

Medical benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Parental leave

Renewable benefits

Pet insurance

Job summary

Compass, Inc. in Philadelphia is seeking an Agent Experience Coordinator to greet visitors, manage the Chestnut Hill office, and ensure seamless operations.

You will support a small roster of customers with guidance on Compass tools and programs, assist with marketing requests, and coordinate with the agent experience team for responsive service. The role emphasizes exceptional guest experience, collaboration, and core administrative duties, with on-site work during standard hours and the

Qualifications

• 1-2 years of experience in customer service, office management, hospitality, or operations.
• Strong listening, verbal communication, and presentation skills.
• Empathetic to customer needs and focused on community building.

Responsibilities

• Welcome guests and manage office appearance and supplies.
• Provide 1:1 guidance on Compass tools and programs.
• Assist with marketing requests and collateral via templates.
• Collaborate with teams to raise questions and feedback for agents.
• Troubleshoot basic tech and devices; support conference rooms.

Skills

Customer service

Office management

Empathy

Communication

Problem solving

Tools

Zendesk

Salesforce

Confluence

Job description

Compass, Inc. in Philadelphia is seeking an Agent Experience Coordinator to greet visitors, manage the Chestnut Hill office, and ensure seamless operations.

You will support a small roster of customers with guidance on Compass tools and programs, assist with marketing requests, and coordinate with the agent experience team for responsive service. The role emphasizes exceptional guest experience, collaboration, and core administrative duties, with on-site work during standard hours and the