Guest Experience & Office Coordinator

Compass; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical

Dental

Vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven

Carrot fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass is hiring an Agent Experience Coordinator for our Chestnut Hill office. You will greet visitors, manage mail, assist with events, and ensure the office runs smoothly while upholding Compass standards.

You will coach clients on Compass tools and provide 1:1 tech support to help agents adopt our platform. You will collaborate with marketing and other teams to address questions, support agents, and maintain a positive office culture.

Qualifications

• 1–2 years in customer service, office management, hospitality, or operations.
• Real estate experience is a plus.
• Experience with Zendesk, Salesforce, Confluence is a plus.
• Excellent listening and communication skills.
• People-focused with ability to foster in-office community.
• Strong problem-solving and organizational skills.
• Ability to work on-site in Chestnut Hill.
• Ability to lift up to 25 lbs.

Responsibilities

• Serve as the face of the office, welcome guests, manage mail, set up events, and maintain office appearance.
• Support adoption of Compass technology with 1:1 support.
• Provide basic marketing support by creating collateral from templates and liaising with marketing specialists for complex requests.
• Collaborate with teams to champion questions and feedback for agents.
• Answer questions and troubleshoot issues related to technology/devices, conference room hardware, and enterprise systems.
• Provide ad-hoc administrative assistance such as meeting prep, data entry, and office-wide communications.
• Be a culture carrier who inspires positive change within the team.

Skills

Customer service

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is hiring an Agent Experience Coordinator for our Chestnut Hill office. You will greet visitors, manage mail, assist with events, and ensure the office runs smoothly while upholding Compass standards.

You will coach clients on Compass tools and provide 1:1 tech support to help agents adopt our platform. You will collaborate with marketing and other teams to address questions, support agents, and maintain a positive office culture.