Agent Experience & Onboarding Manager

Compass, Inc.; Ocean City (NJ); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Tele-health

Dental

Vision

401(k)

FSAs

Commuter program

Life insurance

Disability insurance

Maven

Fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass, Inc. in Ocean City, NJ is seeking an Agent Experience Manager to be the first face customers meet and their ongoing account manager. You’ll support offices, train agents on Compass tools, assist with marketing requests, and ensure a world-class client experience.

You’ll collaborate with marketing and operations, welcome guests, manage facilities, and drive adoption of Compass technology through 1:1 coaching and group sessions. This onsite role is 5 days a week.

Qualifications

• 2-3 years in customer service, hospitality, or operations
• Real estate experience is a plus
• Passion for supporting and serving agents building their business
• Ability to establish credibility with agent decision-makers and influencers
• Great listening skills and empathy to customer pain points
• Ability to foster in-office community and engagement
• Strong problem-solving and analytical skills
• Strong interpersonal skills and relationship management
• Meticulous attention to detail and highly organized
• Creative writing and design sensibility
• Autonomy with bias toward action
• Office presence during standard hours
• Ability to lift up to 25 lbs

Responsibilities

• Be present in the office with a service-minded attitude, field questions and resolve issues via phone, email, and in-person meetings
• Provide basic marketing support by creating collateral from templates and liaising with marketing specialists
• Answer basic questions and troubleshoot technology, devices, and conference room hardware
• Welcome guests, manage mail, set up in-office events, and maintain office appearance and supplies
• Provide ad-hoc administrative assistance such as meeting prep and data entry
• Promote Compass technology and services through 1:1 support and group trainings
• Partner with National Onboarding for welcoming new customers
• Collaborate with teams to share feedback on behalf of agents
• Support projects like new office openings, national initiatives, and expansion/M&A
• Be a culture carrier delivering positive change

Skills

Customer service

Operations

Hospitality

Relationship building

Communication

Problem solving

Organizational skills

Attention to detail

Autonomy

Job description

Compass, Inc. in Ocean City, NJ is seeking an Agent Experience Manager to be the first face customers meet and their ongoing account manager. You’ll support offices, train agents on Compass tools, assist with marketing requests, and ensure a world-class client experience.

You’ll collaborate with marketing and operations, welcome guests, manage facilities, and drive adoption of Compass technology through 1:1 coaching and group sessions. This onsite role is 5 days a week.