Agent Experience Lead - Onsite Office & Onboarding

Compass; Ocean City (NJ); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Bonuses and restricted stock units

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Tele-health

Dental and vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven

Carrot fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass in Ocean City, NJ is seeking an Agent Experience Manager to be the first point of contact for agents, guiding their onboarding, training, and ongoing support across marketing, technology, and facilities. You will manage the office, coordinate events, and ensure a welcoming, organized environment.

The role requires 2–3 years in customer service or operations, with real estate experience a plus. A proactive, detail-focused communicator who thrives in a collaborative setting will excel

Qualifications

• 2–3 years of experience in customer service, hospitality, or operations.
• Previous experience in real estate is a plus.
• Passion for supporting and serving agents trying to grow their businesses.
• Ability to establish credibility with key agent decision-makers and influencers.
• Great listening skills and empathy toward customers' pain points.
• Creative writing skills and eye for design.
• Ability to work autonomously and take action.
• Ability to work in the office during standard operating hours.
• Ability to lift up to 25 lbs.

Responsibilities

• Be present in the office with a service-minded attitude as you field questions and resolve issues big and small via phone calls, emails, and in-person meetings.
• Provide basic marketing support by answering questions, creating collateral from templates such as listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests.
• Answer basic questions and troubleshoot technology/device issues, conference room hardware, enterprise systems, etc.
• Serve as the face of Compass by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
• Partner with the National Onboarding team on strategy and logistics for welcoming new customers to Compass
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

Skills

Customer service

Hospitality

Operations

Communication

Job description

Compass in Ocean City, NJ is seeking an Agent Experience Manager to be the first point of contact for agents, guiding their onboarding, training, and ongoing support across marketing, technology, and facilities. You will manage the office, coordinate events, and ensure a welcoming, organized environment.

The role requires 2–3 years in customer service or operations, with real estate experience a plus. A proactive, detail-focused communicator who thrives in a collaborative setting will excel