Guest Experience Lead, On-site & Events

CBRE; Charlotte (NC); On-site; USD 44,000 - 50,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator in Charlotte to deliver a world-class customer service experience to employees and guests, serving as the first point of contact and supporting daily facility operations.

You will greet visitors, handle passes, coordinate events, manage vendor relations, and assist with onboarding, security procedures, and internal communications, while using Word, Excel and Outlook to support presentations and scheduling.

Qualifications

• High School Diploma or GED required with up to 2 years of experience.
• Ability to follow basic work routines and standards.
• Strong communication and organizational skills.

Responsibilities

• Serve as first point of contact for visitors and employees, greeting them and issuing passes.
• Answer phones professionally and assist with presentations.
• Coordinate recreational, dining, and business activities.
• Manage facility services, including mail, supplies, and onboarding.
• Handle inquiries with professional customer-service solutions.
• Organize on-site events, secure spaces, setup and breakdown.
• Follow security procedures and notify relevant parties.
• Coordinate with vendors delivering workplace services.
• Explain information clearly and follow manager directions.
• Apply established procedures to solve routine problems.

Skills

Communication skills

Microsoft Office

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CBRE is seeking a Workplace Experience Coordinator in Charlotte to deliver a world-class customer service experience to employees and guests, serving as the first point of contact and supporting daily facility operations.

You will greet visitors, handle passes, coordinate events, manage vendor relations, and assist with onboarding, security procedures, and internal communications, while using Word, Excel and Outlook to support presentations and scheduling.