Guest Experience Lead — On‑Floor Leader

lululemon; Berkeley (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Paid time off

Retirement plan matching

Employee discount

Fitness classes

Yoga classes

Parental top-up

Development courses

Mentorship programs

Job summary

lululemon in Berkeley, CA is seeking a Guest Experience Lead to guide in-store guest interactions, provide technical product education, and drive daily sales targets as part of the store leadership team.

You will open and close the store, review daily metrics, participate in hiring, coach team members, and nurture an inclusive, high‑performing environment that reflects lululemon’s commitment to people and community.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations).
• Some experience in leading, mentoring, or delegating with others.

Responsibilities

• Lead from the floor to deliver an exceptional and inclusive guest experience.
• Provide ongoing product education and assist guests when needed.
• Open and close the store according to procedures.
• Review daily business data and motivate the team to hit sales goals.
• Participate in hiring, onboarding, and training of team members.
• Coach and recognize team members to support learning and development.

Skills

Guest experience

Leadership

Communication

Teamwork

Adaptability

Problem solving

Education

High school diploma or equivalent

Job description

lululemon in Berkeley, CA is seeking a Guest Experience Lead to guide in-store guest interactions, provide technical product education, and drive daily sales targets as part of the store leadership team.

You will open and close the store, review daily metrics, participate in hiring, coach team members, and nurture an inclusive, high‑performing environment that reflects lululemon’s commitment to people and community.